Human Trafficking Survivor Resources: Reclaim Control of Your Information

If you’re a survivor of human trafficking, you may have adverse items of information on your eviction and/or criminal report as a result of the trafficking. We can help you through the process of removing that information.

Human trafficking awareness blue ribbon

How to Submit a Request

Please note this page is for eviction and/or criminal reports that TransUnion Rental Screening Solutions, Inc. (TURSS) issues; TURSS is a member of the TransUnion family of companies. If you see adverse items of information on your TURSS eviction and/or criminal report(s) that resulted from trafficking, you can take these steps to remove them.

Step 1: Write or print out the following details

To request the removal of adverse information from your TURSS eviction and/or criminal report(s), you need to mail a letter with supporting documentation to TransUnion Rental Screening Solutions, Inc. (TURSS).

In this letter, identify the adverse items of information that are on your eviction and/or criminal report as a result of the trafficking. You can write the letter yourself, or you can use this sample letter from the Consumer Financial Protection Bureau.

Step 2: Provide proof of identity and trafficking victim determination documents

With your letter, you’ll also need to include proof of identity and a trafficking victim determination. A trafficking victim determination is documentation that you are a victim of trafficking issued or signed by a federal, state, local or tribal governmental entity.

Please only submit photocopies of documents that prove your identity. Examples of acceptable documents include:

Proof of Identification Documents (Provide 1)Trafficking Victim Determination Documents (Provide 1)
  • Driver's license
  • Government-issued ID
  • Passport
  • Utility bills
  • Social Security card
  • Birth certificate

If you can't provide proof of identity from one of the documents above, you can call us at 888-387-1750 to verify your identity over the phone

  • Certification letters issued by the Department of Health and Human Services (HHS)
  • Child eligibility letters (issued by HHS)
  • Continued presence (issued by HHS)
  • T Visas (issued by U.S. Citizenship and Immigration Services)
  • A bona fide T Visa application
  • U Visa with a Form I-918 Supplemental B indicating the victim experienced human trafficking
  • Restitution orders
  • Crime victim compensation
  • Criminal record relief court orders
  • Civil suit decisions related to human trafficking
  • Documents issued by state government agencies (such as Notice of Confirmation as a Human Trafficking Victim in NY State issued by the NY State's Office of Temporary and Disability Assistance)
  • Self-attestation signed by or with an accompanying document that includes a signature by a federal, state or tribal governmental entity; a non-governmental organization or human trafficking task force that is authorized by a governmental entity to make such a determination; consumer advocacy group or a court representative


Step 3: Mail your documents

After you gather the above documents, mail everything to our dedicated mailbox for trafficking survivors:


TransUnion Rental Screening Solutions

P.O. Box 127

Woodlyn, PA 19094 


Your request will be processed within 4 business days of receipt of the information (but please note the completion of processing may take longer – up to 25 days). We'll then mail you a statement confirming that we've completed our review. We’ll include an explanation of our final determination, or let you know if we need additional documentation to process your request. If information is removed, we'll send you a free copy of the eviction and/or criminal report showing the revisions.


Additional Support

We’re here to help. You can call TransUnion Trafficking Victim Support Monday – Friday 8am – 7pm Eastern Time, excluding holidays.

Phone: 888-387-1750

Here are more resources you can refer to as you work through this process: 



Contact Equifax if adverse information appears on your Equifax credit report

Phone: 833-240-3461


Mail: Equifax Information Services, LLC

P.O. Box 105874
Atlanta, GA 30348



Contact Experian if adverse information appears on your Experian credit report

Phone: 888-397-3742


Mail: Experian

P.O. Box 1069
Allen, TX 75013

TransUnion Drivers History (DHI)


Contact DHI to remove adverse items of information related to your driving records or your driving history

Phone: 855-694-1555


Mail: P.O. Box 600

Woodlyn, PA 19094

Trans Union LLC


Contact Trans Union LLC to remove adverse items of information related to credit reports 

Phone: 833-982-4057


Mail: P.O. Box 159

Woodlyn, PA 19094

TransUnion FactorTrust


Contact FactorTrust to remove adverse items of information on your FactorTrust credit report

Phone: 888-710-0268


Mail: P.O. Box 157

Woodlyn, PA 19094

Frequently Asked Questions:

Information about human trafficking or any documentation you share with us will not be part of your TURSS eviction and/or criminal report. If you choose to add a fraud alert to your eviction and/or criminal report, information that you have been a victim of identity theft may be disclosed on your report.

We understand this can be frustrating. However, if information still appears on your file, it may mean:

  • We’re still processing your request, which we start processing within 4 business days of receipt from you, but the completion of processing can take up to 25 days.
  • We determined the information you provided was incomplete and further documentation or information is needed to process your request. We’re here to help if you have questions about what information you need to provide.

If you need more support, you can call us at 888-387-1750. We’re available Monday – Friday 9:00am – 8:00pm, Saturday 10:30am – 7:00pm, Sunday 11:30am – 7:00pm, Eastern time, excluding holidays.